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ITIL Foundation Course & Certification - ALC Training | ALC
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Call Us1300 767 592
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Next Available Dates

  • No public courses currently scheduled. Please contact ALC.

Oops – this course has been updated!
If you want to find out about the new ITIL 4 Foundation, including dates and course content, please click this ITIL 4 Foundation link. 

Book with confidence with Australia’s longest-serving provider of ITIL training, since 1999!

 

ITIL 4 is now available! The new scheme has been designed to be backwards compatible with ITIL v3 (the term that most people use to refer to the previous ITIL). Though ITIL v3 remains completely relevant, the general recommendation is for organisations to embark on the new ITIL 4 sooner rather than later.

 

 

Getting ITIL Foundation Certified

The ITIL® Foundation qualification is no longer a “nice to have” for IT staff looking to make improvements for their teams or their organisation; it is no longer a differentiator for individuals seeking advancement. This qualification is simply a “MUST HAVE” for any organisation or department or individual concerned with improving IT Service Management.

The ITIL Foundation Certificate is the entry level course for anyone needing to understand ITIL.  The course provides a comprehensive understanding of the ITIL framework and how it is used to enhance the quality of IT services in an ever more competitive market space.

  • Learn all the key features that underpin ITIL
  • Get full preparation for the Foundation Certificate exam

Why choose ALC:

  • Quality The ALC reputation is based on the quality of our training and our customer service. Our trainers are all qualified to ITIL Expert level and are genuine long-term practitioners of ITIL who have distinguished themselves as training professionals over many years
  • Reliability.  We have been providing ITIL training since 1999 and are the longest serving provider in the Asia-Pacific region. We have a proven track record of helping thousands of people to pass their ITIL exams
  • Value. Quality usually comes at a premium but we work hard at all levels to ensure competitive pricing, whether you’re a small, medium or large organisation or a private individual
  • Support.  We provide great post-course support to give you timely answers to the questions that come up once the course is over
  • Customer Service. For us, training is not a sideline activity – it is all that we do. With offices in Sydney, Brisbane, Melbourne, Perth and Kuala Lumpur, We are a team of dedicated people who care about your success.

Please call us or email if you have any questions or require any further information.

Learning outcomes

The aim of this course is for each participant to be able to:
  • Use the ITIL terminology
  • Understand the ITIL processes needed in your IT department
  • Identify the sub-activities for each best practice process
  • Understand your role and responsibilities regarding IT Service Management
  • Understand aspects of implementing ITIL processes and creating a cycle of continuous improvement.

Who should attend

The ITIL Foundation course is appropriate for:
  • Any individual working in an IT environment who requires a basic understanding of the ITIL framework
  • Any individual who needs a greater understanding of how an organisation can make use of ITIL to enhance the quality of IT services and the managing thereof
  • Anyone who may have an interest in the subject such as IT Managers, Service Desk staff, Operations staff, Developers.

Course contents

1. Introduction
  • History of ITIL
  • ITIL Qualification scheme
2. Service Management as a practice
  • Service
  • Service Management
  • Processes
  • Roles
  • Organisation
3. The Service Lifecycle
  • The Structure, Scope, Components and Interfaces of the ITIL Library
  • ITIL Service Life cycle
4. Service Strategy
  • Service Models
  • Service Portfolio Management
  • Demand Management
  • Financial Management
5. Service Design
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
6. Service Transition
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management (SACM)
  • Release and Deployment Management
  • Service Knowledge Management
7. Service Operation
  • Incident Management
  • Event Management
  • Request Fulfilment
  • Problem Management
  • Access Management
  • Functions:
    • Service Desk
    • Application Management
    • Technical Management
    • Operations Management
8. Continual Service Improvement
  • The Continual Service Improvement Model
9. Technology and Architecture
  • Generic requirements for an integrated set of Service Management Technology
  • Understand how Service Automation assists with integrating Service Management processes
10. Related Standards and Frameworks
  • Understanding how ITIL relates to:
    • COBIT®
    • PRINCE2®
    • ISO/IEC 20000
    • ISO 27000
    • SixSigma
    • CMMI
11. Exam Preparation
  • Examination techniques
  • Mock exams

Course fees

Fees per person

Contact ALC 

  •  

Examination

The ITIL Foundation Certificate is an internationally-recognised qualification and is a prerequisite for further qualifications in ITIL.

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.

Pre-requisites

There are no pre-requisites for this course.

ITIL Expert

The ITIL Foundation course earns 2 points towards the ITIL Expert qualification (minimum 22 points required).

 

More testimonials for this course

  • "Great trainer with loads of real life examples!"
    Sydney May 2019
  • "Well run, facilitator knew his stuff kept the flow of information on the right pace. Thanks"
    Sydney May 2019
  • "Neil was excellent as an instructor and made the course better to understand."
    Customer Advocacy Centre Team Leader, Melbourne April 2019
  • "Trainer was exceptional, kept it interesting and very knowledgable"
    Strategric Sourcing Manager, Melbourne April 2019
  • "Neil is an excellent trainer and knows the material through and through"
    Senior Manager IT Security, Melbourne April 2019
  • "Trainer showed excellent undersanding of the material. The trainer was great at explaining concepts and providing examples and maintaing a steady but not rushed pace. He quizzed us along the way to ensure we were getting it."
    N/A, Canberra March 2019
  • "Neil is a wonderful trainer who is clearly very knowledgable about ITIL and IT in general. Have had a very good experience and found it easier to acquire the learnings than I expected, having been on not so good trainin courses with different providers befores. Neil is an excellent trainer with a very engaging style adn very much appreaciated how good he is at making sure the information sinks in with extra explanation, quizzes, drawings and anecdotes. Thank you Neil!"
    Senior Consultant, Canberra March 2019
  • "Really enjoyed it. ITIL is very conceptual so it is good to discuss examples and real world experiences as we go through."
    Deployment Assurance Lead, Canberra March 2019
  • "Neil was very experienced and knowledgable and added his own personal touch to the training information"
    ICT Operational Officer, Canberra March 2019
  • "Very knowledgable trainer. Patient and always there to support."
    Soltuions Architect, Sydney March 2019
  • "Pre and during the course experience was outstanding. Neil was enjoyable, relevant and very supportive/patieent. Loved his old war stories in helping provide clarification to topics being discussed"
    Head of Technology, Sydney March 2019
  • "Everything about the course was great. The venue and services were excellent and Neil did a great job explaining everything which ensuring the course wasn't dull. The relation of the material to real world examples and stories was great."
    IT Manager, Melbourne February 2019
  • "Another great course, thank you."
    Support Manager, Melbourne February 2019
  • "The course was great. Neil was an entertaining and very knowledgable trainer. Overall, it was an excellent learning experience."
    Melbourne February 2019
  • "Entertaining and informative. Good practical examples and knowledge shared from the real world."
    Solution Architect, Melbourne February 2019
  • "Neil was engaging"
    Senior Analyst Programmer, Melbourne February 2019
  • "Teacher is brilliant and kept us awake. Told relevant stories along the way, explained content clearly and his pre-exam speech was great."
    Application Support Manager, Melbourne February 2019
  • "Great trainer! Thank you."
    Senior Applications Developer, Canberra January 2019
  • "Neil was great, food was good, content was great."
    Technical Support, ITIL Fdn, Brisbane February 2018
  • "Understanding of material and presentation of it was excellent."
    APS Level 6, Government Department, ITIL Fdn, Canberra January 2018
  • "Very well presented, very engaging and enjoyable."
    Incident Management, Leading provider of IT products, ITIL Fdn, Canberra January 2018
  • "Neil was very good. He was informative, funny and made what I thought would be a boring course enjoyable. I learnt a lot and enjoyed the lunches. I would do another ALC course."
    Incident Management Analyst, Leading provider of IT products, ITIL Fdn, Canberra January 2018
  • "Course content was good and well spaced. Instructor was knowledgeable and informative. Good time management."
    ITIL Fdn, Canberra January 2018
  • "Well organised and presented."
    Support Engineer, Global Speech Network, ITIL Fdn, Sydney January 2018
  • "Neil is a great trainer, happy to recommend him."
    Service Delivery Manager, Cloud Computing Company, ITIL Fdn, Sydney January 2018
  • "Amazing catering and Neil did a great job."
    Systems Engineer, Essential Health Care Services, ITIL Fdn, Sydney January 2018
  • "Course was superbly delivered. Neil sharing examples made us understand more about the topics. Neil's experience of the ITIL process has definitely helped."
    Technology Analyst, Information Technology, ITIL Fdn, Sydney December 2017
  • "Good training experience, especially as a classroom training session which was very much interactive with the exercises involved."
    Senior Systems Engineer, Information Technology, ITIL Fdn, Sydney December 2017
  • "Neil is an excellent trainer, facilitator and overall fantastic professional with very relevant and deep experience in the industry. It was a pleasure to have attended this course and be guided by Neil, I believe I have learnt more than I envisaged and feel prepared to take the teachings back to my organisation and use them in a successful way."
    Senior Technology Compliance Manager, Major Bank, ITIL Fdn, Sydney December 2017
  • "Neil is awesome!"
    Financial Services, ITIL Fdn, Sydney December 2017
  • "Neil was engaging and well versed on the course material. Course structure set out well and easy to follow."
    Assistant Asset Manager, Government Organisation, ITIL Fdn, Sydney December 2017
  • "Loved the way Neil teaches the course with so much enthusiasm and sharing his vast amount of experience with providing examples at different stages of the course."
    Project Manager, Information Technology, ITIL Fdn, Sydney December 2017
  • "Neil used examples when explaining concepts which made them far easier to understand."
    Director, Insurance Agency, ITIL Fdn, Canberra November 2017
  • "Fantastic to have a presenter with such breadth of experience in the IT Industry. Really helpful to hear relevant stories."
    Assistant Director, Government Department, ITIL Fdn, Canberra November 2017
  • "Thank you. Very satisfied."
    Biomedical Officer, MoP, Brisbane February 2018

Next Available Dates

No public courses currently scheduled. Please contact ALC.
Would another date suit you better? Let us know.

What our clients say

  • "Great trainer with loads of real life examples!"
    | | Sydney May 2019
  • "Well run, facilitator knew his stuff kept the flow of information on the right pace. Thanks"
    | | Sydney May 2019
  • "Neil was excellent as an instructor and made the course better to understand."
    Customer Advocacy Centre Team Leader | | Melbourne April 2019
  • "Trainer was exceptional, kept it interesting and very knowledgable"
    Strategric Sourcing Manager | | Melbourne April 2019
  • "Neil is an excellent trainer and knows the material through and through"
    Senior Manager IT Security | | Melbourne April 2019
  • "Trainer showed excellent undersanding of the material. The trainer was great at explaining concepts and providing examples and maintaing a steady but not rushed pace. He quizzed us along the way to ensure we were getting it."
    N/A | | Canberra March 2019
  • "Neil is a wonderful trainer who is clearly very knowledgable about ITIL and IT in general. Have had a very good experience and found it easier to acquire the learnings than I expected, having been on not so good trainin courses with different providers befores. Neil is an excellent trainer with a very engaging style adn very much appreaciated how good he is at making sure the information sinks in with extra explanation, quizzes, drawings and anecdotes. Thank you Neil!"
    Senior Consultant | | Canberra March 2019
  • "Really enjoyed it. ITIL is very conceptual so it is good to discuss examples and real world experiences as we go through."
    Deployment Assurance Lead | | Canberra March 2019
  • "Neil was very experienced and knowledgable and added his own personal touch to the training information"
    ICT Operational Officer | | Canberra March 2019
  • "Very knowledgable trainer. Patient and always there to support."
    Soltuions Architect | | Sydney March 2019
  • "Pre and during the course experience was outstanding. Neil was enjoyable, relevant and very supportive/patieent. Loved his old war stories in helping provide clarification to topics being discussed"
    Head of Technology | | Sydney March 2019
  • "Everything about the course was great. The venue and services were excellent and Neil did a great job explaining everything which ensuring the course wasn't dull. The relation of the material to real world examples and stories was great."
    IT Manager | | Melbourne February 2019
  • "Another great course, thank you."
    Support Manager | | Melbourne February 2019
  • "The course was great. Neil was an entertaining and very knowledgable trainer. Overall, it was an excellent learning experience."
    | | Melbourne February 2019
  • "Entertaining and informative. Good practical examples and knowledge shared from the real world."
    Solution Architect | | Melbourne February 2019
  • "Neil was engaging"
    Senior Analyst Programmer | | Melbourne February 2019
  • "Teacher is brilliant and kept us awake. Told relevant stories along the way, explained content clearly and his pre-exam speech was great."
    Application Support Manager | | Melbourne February 2019
  • "Great trainer! Thank you."
    Senior Applications Developer | | Canberra January 2019
  • "Neil was great, food was good, content was great."
    Technical Support | | ITIL Fdn, Brisbane February 2018
  • "Understanding of material and presentation of it was excellent."
    APS Level 6 | Government Department | ITIL Fdn, Canberra January 2018
  • "Very well presented, very engaging and enjoyable."
    Incident Management | Leading provider of IT products | ITIL Fdn, Canberra January 2018
  • "Neil was very good. He was informative, funny and made what I thought would be a boring course enjoyable. I learnt a lot and enjoyed the lunches. I would do another ALC course."
    Incident Management Analyst | Leading provider of IT products | ITIL Fdn, Canberra January 2018
  • "Course content was good and well spaced. Instructor was knowledgeable and informative. Good time management."
    | | ITIL Fdn, Canberra January 2018
  • "Well organised and presented."
    Support Engineer | Global Speech Network | ITIL Fdn, Sydney January 2018
  • "Neil is a great trainer, happy to recommend him."
    Service Delivery Manager | Cloud Computing Company | ITIL Fdn, Sydney January 2018
  • "Amazing catering and Neil did a great job."
    Systems Engineer | Essential Health Care Services | ITIL Fdn, Sydney January 2018
  • "Course was superbly delivered. Neil sharing examples made us understand more about the topics. Neil's experience of the ITIL process has definitely helped."
    Technology Analyst | Information Technology | ITIL Fdn, Sydney December 2017
  • "Good training experience, especially as a classroom training session which was very much interactive with the exercises involved."
    Senior Systems Engineer | Information Technology | ITIL Fdn, Sydney December 2017
  • "Neil is an excellent trainer, facilitator and overall fantastic professional with very relevant and deep experience in the industry. It was a pleasure to have attended this course and be guided by Neil, I believe I have learnt more than I envisaged and feel prepared to take the teachings back to my organisation and use them in a successful way."
    Senior Technology Compliance Manager | Major Bank | ITIL Fdn, Sydney December 2017
  • "Neil is awesome!"
    | Financial Services | ITIL Fdn, Sydney December 2017
  • "Neil was engaging and well versed on the course material. Course structure set out well and easy to follow."
    Assistant Asset Manager | Government Organisation | ITIL Fdn, Sydney December 2017
  • "Loved the way Neil teaches the course with so much enthusiasm and sharing his vast amount of experience with providing examples at different stages of the course."
    Project Manager | Information Technology | ITIL Fdn, Sydney December 2017
  • "Neil used examples when explaining concepts which made them far easier to understand."
    Director | Insurance Agency | ITIL Fdn, Canberra November 2017
  • "Fantastic to have a presenter with such breadth of experience in the IT Industry. Really helpful to hear relevant stories."
    Assistant Director | Government Department | ITIL Fdn, Canberra November 2017
  • "Thank you. Very satisfied."
    Biomedical Officer | | MoP, Brisbane February 2018

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