ITIL® 4 Foundation

What our clients say

• "What an interactive training it was. I can?t wait to incorporate what I learned for a productive result. DLJ presented the course content in an engaging and knowledgeable way, which primarily enabled me to understand and appreciate the subject matter. It was fun and engaging to learn ITIL with D LJ! Real life sample was appreciated for us to relate the topic new to us."
  | | December 2022
• "In terms of a learning experience, very good, engaging, content delivery changes kept it interesting. Trade off worth being able to do it at home."
  | | December 2022
• "DLJ was a very knowledgeable, highly articulate and fun trainer. He has very positive energy, especially conducting a course at 1 am his local time. He also provided real-life examples which made it easier to link it to understanding the ITIL concepts"
  | | November 2022
• "Neil is an exceptional trainer. His training style greatly helped my understanding of the concepts, especially when he used his previous work experience as examples. He was accommodating to all participants and was encouraging during discussions in the breakout sessions. Kudos to Neil! I personally will need to study more for the exam, but after the two day sessions I am more confident in the ITIL 4 Foundation material and will hopefully implement my learnings in the workplace. Provided plenty of questions/scenarios and quick tips for exam. Really liked his delivery of material. Never put pressure on any attendee, felt very comfortable to answer questions."
  | | November 2022
• "Interactive, great training - Many thanks! Great pack and material included. All was great!"
  | | November 2022
• "DLJ was the best trainer I have ever had. Very engaging (usually very hard to stay focused online but not at all with DLJ and the study materials supplied). Very knowledgeable and his story-telling was really engaging and helps to retain information. Also, very entertaining and instils confidence in us. Amazing guide that was sent out and the wall chart - very helpful. The materials being printed and posted out really assisted with the learning process, the additional highlighers etc were also very distinct edge on any other training I've received. The most organised training I've received."
  | | November 2022
• "Training sessions were interactive and engaging."
  | | November 2022
• "The trainer was fantastic, very clear and helpful. Lots of opportunity to ask questions. The quizzes helped me understand where I needed to review. The pace was fast but not unmanageable. 100% quality training."
  | | November 2022
• "Very smooth and helpful. Wish there was a way to get the lecturer's hand written notes to be digitally available. Very clear and easy to follow."
  | | November 2022
• "Very detailed and great delivery."
  | | November 2022
• "i thought the communication was excellent - all email replies were prompt. Pack arrived quickly, with plenty of time to spare & when i was told it would. Follow up phone call to confirm i had everything was thoughtful. informative, very well explained and i feel i have learnt a lot to take back to my day to day role."
  | | November 2022
• "Neil was fantastic and explained everything very well. He answered any questions thoroughly."
  | | November 2022
• "Enjoyed the Kahoots tests."
  | | November 2022
• "DLJ was really engaging, passionate and made a dry course/material fun and relevant. He pointed out areas to be wary of for the exam. I loved his energy and the way he delivered the training! Thanks DLJ! Keen to see more of you in future training sessions"
  | | October 2022
• "David was engaging and interactive. Used his real-life experiences to bring concepts to life. Definitely could tell that he knew the subject matter in great detail."
  | | October 2022
• "Well designed. Extra resources are available for the ones who want. So great!"
  | | October 2022
• "Above expectations all around. Extremely good and convenient."
  | | October 2022
• "DLJ made the experience shine, his use of humor and real world examples really helped me understand the subjects."
  | | October 2022
• "Neil was able to elaborate on the ITIL concepts when asked. He is also professional, friendly and helpful. The materials provided covered significant topics and concepts to prepare us for the exam."
  | | October 2022
• "DLJ done a really good job at helping us understand ITIL by relating it to real life situation."
  | | June 2022
• "Really enjoyed the experience. Loved the addition of the Kahoot quizes. Neil Broadhead is a great trainer who set an appropriate pace, gave ample opportunity for questions, explained things well using interesting and relevant examples. Would definitely recommend him as a trainer. Loved the Kahoot quiz very well organised. It felt great to receive physical copies of the material. I liked how the instructor didn't pressure us to engage in discussion. We knew there was an opportunity to be heard if needed but never made us feel uncomfortable to discuss things."
  | | June 2022
• "Training sessions worked well. They were very organised and well run. I liaised with Jackie prior to, and during the course and she was a pleasure to deal with. All pre-course materials and communication was very well organised. The trainer was great and the pre-course co-ordination was fantastic."
  | | June 2022
• "DLJ was an awesome trainer and managed to keep the training engaging despite relatively dry course material. Loved the interactive quizzes and anecdotes, and he was amazing at explaining the concepts!"
  | | May 2022
• "Instructor was so calm and very informative. This is the 2nd course of Neil's I've attended. He's a brilliant trainer. Course content is well explained with lots of real world examples. Thanks Neil :-) I would like to say Neil was an outstanding trainer. His knowledge of the subject is excellent, very open to discussion. All the content was covered at a comfortable pace."
  | | May 2022
• "Neil was excellent. This was my first ILT course done virtually and he did a great job of keeping us engaged and enthused. He is clearly very knowledgeable in ITIL and was able to provide great examples of application of ITIL."
  | | May 2022
• "A great idea sending the student guide out in advance, gave me a chance to skim through it and prepare and I used the materials - book, pen, etc provided, thank you! I think it was really well done and I'd easily recommend ALC to others interested in the ITIL4 foundation course."
  | | May 2022
• "Great Trainer. It is not easy to stay energetic at odd times of the day! And has good sense of humor :-) The variety in presentation, break out sessions, quizzes and student participation helped sustain my focus on the content. Thanks DLJ usually my class notes are covered in doodling. I actually enjoyed the training. My previous training was in a classroom environment and I often lost focus. I give DLJ 10 points for getting me through the content. I am more confident in my understanding and plan to do more training in ITIL. The pace and variety kept me focused. I write to retain knowledge while listening, as I am a visual spatial learner. The material had plenty of room for notes, great diagrams, were clear and easy to follow."
  | | May 2022
• "DLJ Kept the course interesting and maintained a good pace."
  | | May 2022
• "This live training experience is really good with the amazing trainer. A perfect way to enhance the knowledge."
  | | April 2022
• "DLJ did a great job of leading this virtual class as you would an in-person class. It can be very easy for virtual classes to be unengaging and exhausting but DLJ did great. Very engaging and a wealth of knowledge, I could learn so much from him! I really want to emphasize how good DLJ is at this. He is a wealth of knowledge with so much to share, I cant believe we packed so much information into a 2 day course. He has a way of teaching that doesn't feel like you're studying. I would definitely sign up for more courses with he, specifically. ALC did a great job of all the pre course instructions, the emails and phone calls and prompt shipping of our course materials. I'm very happy with the way this was run from start to finish."
  | | April 2022
• "Neil did a great job of making the material interesting and personable. His experience, wisdom and presentations skills made for a compelling and fun learning experience. He did ALC, ITIL4 and himself proud. Neil did a great job of making the material interesting and personable. His experience, wisdom and presentations skills made for a compelling and fun learning experience. He did ALC, ITIL4 and himself proud."
  | | April 2022
• "All good lots of advise and where to find information. Love vertual training as it is more convenient than traveling to a course. Well paced, good trainer was knowledgeable and made the session comfortable while keeping relevant. The stories that put the theory in context were excellent The course made me feel comfortably set up for a successful exam."
  | | April 2022
• "DLJ was fantastic. Highly knowledgeable and engaging. Great personality the kept the content interesting and the team engaged."
  | | April 2022
• "Love my teacher DLJ thank you! Really enjoyed the course. Instructor made a very dry subject an enjoyable learning experience. Shared real world experience, not just the theory. Have done a number of virtual training sessions, which have so far not worked well, for me. I found this course was much better than what I have previously experienced. Well organised. Everything worked and turned up as per the grand design."
  | | March 2022
• "Was a very enjoyable course, well organised and well paced. Enjoyed the kahoot quizzes at the end of each couple of sections. Keep doing what you are doing. Was brilliantly delivered and very well organised and fun. Neil was fantastic. A master at delivery online training. The best online training experience to date. Thank you!"
  | | March 2022
• "Great experience and course! Loved the Kahoot's! DLJ was a great trainer with in-depth knowledge."
  | | March 2022
• "Great to have a course send physical material out ahead of the course."
  | | March 2022
• "Neil Broadhead demonstrated expert knowledge of ITIL and had stories to add which helped me put the theories into context. He was clear, considerate and spoke at a pace and with an intonation that was easy to listen to and follow. Having Neil facilitate this course for us has put all us participants at a good advantage. Uma was delightful too and her appearance each morning increased our feeling of being welcome and taken care of. Uma arranged for my course book to be sent and it arrived literally the next day! Really good! Thank you again Neil and Uma"
  | | March 2022
• "Really good integration with Breakout rooms. Another great course run by Neil. He was insightful , very help and entertaining. Neil was fantastic. A wealth of knowledge in ITIL Especially helpful was information pertaining to good ways of remembering some of the more tricky content. Loved the interactive quizzes and collaborative sessions with the segregated rooms. Makes it pretty fun to learn and gets you thinking."
  | | March 2022
• "Neil was a great presenter and turned a very dry topic into something that became enjoyable :)"
  | | March 2022
• "Neil communicated clearly so very easy to understand. He's highly engaging and willing to help so helped make the class fun and open. Took his time in answering the questions and treated everyone with kindness and respect. Neil was an effective Trainer. He's clearly very knowledgeable and passionate about ITIL."
  | | February 2022
• "DLJ was a fantastic trainer, very engaging and interactive and extremely knowledgeable as well. DLJ was very personable and insightful, which made the ITIL material much more tolerable to learn. DJL was enthusiastic and applied lots of real life scenarios. DLJ was awesome, great examples and anecdotes - thank you!"
  | | February 2022
• "Neil is an extremely engaging and knowledgeable trainer. Clearly explained the complex theory concepts and excellently explored their practical application. Really enjoyed his use of diagrams and stories to provide in-depth explanations in understandable context. Thank you Neil!!"
  | | February 2022
• "The break out room activities were effective in both a user experience and learning experience sense"
  | | February 2022
• "This was the only virtual course I've completed recently where the trainer managed to keep everyone engaged - I also managed to absorb and retain the information. Great course, I think all of us involved got a lot out of it. Very interactive and good accommodation of practice exams. Neil is an awesome trainer and presenter. Will highly recommend ALC to colleagues, family and friends."
  | | February 2022
• "Neil was very clear in his communication and when he moved away from ITIL content, ie I'm going to tell you a story Like the way he drew diagrams to mix it up Kept us engaged through different quiz techniques, ie write down, Kahoots and fill in the blanks with verbal answers Loved having the hard copy and the stickies and highlighters. It meant I could draw all over the notes, highlight and use stickers to help embed my learning It was very well delivered with high engagement for what could be quite dry content Neil's background and knowledge was exceptional I feel a lot more comfortable now having done quite a few quizes and will continue to do more prior to the exam"
  | | January 2022
• "Fantastic course and one of the best delivered virtually that i've attended! Neil did a great job of engaging the group and used his real life experiences (and stories!) to bring to life the content."
  | | January 2022
• "Thank you for leveraging: 1. Kahoot for quizzes 2. Live camera whiteboard for live demonstration of examples 3. Zoom break out rooms for small group activities. The above provided for a more interactive virtual classroom experience.."
  | | January 2022
• "My first time, everything went very well. Well organised, use of technology was great- Zoom and Kahut. Registration process was very smooth. Updates were great, very well organised admin team."
  | | January 2022
• "This course was much more engaging due to the content, the course provider (Thank you Neil!) and the competitive nature of the quizes. A much better way of getting people to remember previously learned work. Neil was generous with giving people time to ask questions at each point, but the main issue is IT folk are generally quiet and don't seem to want to ask or discuss things (same issue we have in meetings!)"
  | | October 2021
• "Neil is an excellent trainer with very professional presentation skills. Neil delivered a complex course in a clear and concise manner that was backed by his extensive theoretical and real-world understanding of IT Service Management."
  | | October 2021
• "Neil is an excellent trainer with very professional presentation skills. Neil delivered a complex course in a clear and concise manner that was backed by his extensive theoretical and real-world understanding of IT Service Management."
  | | October 2021
• "This course was much more engaging due to the content, the course provider (Thank you Neil!) and the competitive nature of the quizes. A much better way of getting people to remember previously learned work. Neil was generous with giving people time to ask questions at each point, but the main issue is IT folk are generally quiet and don't seem to want to ask or discuss things (same issue we have in meetings!)"
  | | October 2021
• "This course was much more engaging due to the content, the course provider (Thank you Neil!) and the competitive nature of the quizes. A much better way of getting people to remember previously learned work. Neil was generous with giving people time to ask questions at each point, but the main issue is IT folk are generally quiet and don't seem to want to ask or discuss things (same issue we have in meetings!)"
  | | October 2021
• "Neil is an excellent trainer with very professional presentation skills. Neil delivered a complex course in a clear and concise manner that was backed by his extensive theoretical and real-world understanding of IT Service Management."
  | | October 2021
• "It was great that Neil could break away from the course material and sketch some flows and examples. It was great that the instructor used some examples and also gave tips regarding the exam to make it practical. Also knowledgeable in answering questions."
  | | September 2021
• "It was great that Neil could break away from the course material and sketch some flows and examples. It was great that the instructor used some examples and also gave tips regarding the exam to make it practical. Also knowledgeable in answering questions."
  | | September 2021
• "It was great that Neil could break away from the course material and sketch some flows and examples. It was great that the instructor used some examples and also gave tips regarding the exam to make it practical. Also knowledgeable in answering questions."
  | | September 2021
• "A very big Thank You to Neil Broadhead who was excellent in his knowledge and understanding right throughout the course. Neil created a relaxing and informative environment and took the time to make sure of the best possible outcome for each of us."
  | | August 2021
• "A very big Thank You to Neil Broadhead who was excellent in his knowledge and understanding right throughout the course. Neil created a relaxing and informative environment and took the time to make sure of the best possible outcome for each of us."
  | | August 2021
• "A very big Thank You to Neil Broadhead who was excellent in his knowledge and understanding right throughout the course. Neil created a relaxing and informative environment and took the time to make sure of the best possible outcome for each of us."
  | | August 2021
• "Have delivered live virtual training in a non-business setting and like the fact that it facilitates people being able to join a session regardless of location."
  | | July 2021
• "Have delivered live virtual training in a non-business setting and like the fact that it facilitates people being able to join a session regardless of location."
  | | July 2021
• "Have delivered live virtual training in a non-business setting and like the fact that it facilitates people being able to join a session regardless of location."
  | | July 2021
• "Neil is a fantastic facilitator, has a wealth of knowledge and ensures people have opportunities to clarify/ask further questions etc"
  | | July 2021
• "Neil is a fantastic facilitator, has a wealth of knowledge and ensures people have opportunities to clarify/ask further questions etc"
  | | July 2021
• "I thought Neil was exemplary in his knowledge and communication of the ITIL4 syllabus. He spoke clearly and had responses to all the team's questions and seemed genuinely interessted in the content he was presenting"
  | | July 2021
• "Neil is a fantastic facilitator, has a wealth of knowledge and ensures people have opportunities to clarify/ask further questions etc"
  | | July 2021
• "I thought Neil was exemplary in his knowledge and communication of the ITIL4 syllabus. He spoke clearly and had responses to all the team's questions and seemed genuinely interessted in the content he was presenting"
  | | July 2021
• "I thought Neil was exemplary in his knowledge and communication of the ITIL4 syllabus. He spoke clearly and had responses to all the team's questions and seemed genuinely interessted in the content he was presenting"
  | | July 2021
• "Neil was an excellent trainer, easy-going and very friendly the course was very comprehensive"
  Service Delivery Manager | | April 2021
• "I must say, I have done a few ITIL courses before but none of them made me feel confident about the exam and the content. I can say Neil has given such good examples every time, it's made the understanding very easy."
  N/A | | April 2021
• "Very enjoyable course. DLJ presented in an engaging informative manner. The course was interactive and DLJ's humour and real-life examples enabled us to relate to and understand the materials and content"
  Desktop Support Officer | | Brisbane April 2021
• "Excellent course and trainer was very knowledgeable in this subject."
  ICT Manager | | Brisbane April 2021
• "The use of Kahoot as a tool was excellent, it introduced a level of competitiveness amongst the students and kept the energy and interest level up."
  | | March 2021
• "Neil was an engaging and interesting trainer, who broke the content down well in ways that made it easy to understand. My favourite part about the course were the printed slides - much better than having a digital copy. I also loved the large amount of practice questions."
  | | March 2021
• "Kahoot quiz is really good. Love the training materials."
  | | March 2021
• "Trainor Neil is an expert in his field and really explained every concept and answered every question with finesse and no ambiguity. Will definitely recommend the course to anyone as long as their trainer is Neil. Kudos to the team, well done in managing this training course. Very professional! Pre-course instructions were well done and module delivery was with ease and no hiccups"
  | | March 2021
• "I had some technical issues on the first day with my Zoom and ALC where very helpful at getting me back up and running without missing too much of the course. I was a bit hesitant at first about doing virtual training but it was well run and Neil was easy to understand and gave plenty of opportunities to ask questions and clarify things."
  | | March 2021
• "Worked really well not many technical issues and the use of the breakout rooms was good, All instruction were very clear."
  | | March 2021
• "While I'm an in-person person, the virtual training experience was excellent. The regular test questions throughout were very helpful and the best way for me to learn. The use of Kahoot was fun too!"
  | | February 2021
• "This was the first course I have attended where Kahoot was used - this is a very helpful and powerful learning tool. I could see it adding value equally at on-site classroom-based courses to reinforce and check progress on learning objectives progressively through the course. A great learning support tool. I have attended a number of ALC Courses over a number of years now. I have always been highly impressed and satisfied with the end-to-end process and learning experience and outcomes. I view ALC as a preferred vendor for this type of training and am always happy to recommend you to other colleagues and members of my professional network."
  | | February 2021
• "It's a new process from what we are used to the training was delivered just as well as in a classroom situation. Brian was excellent, very personable, able to answer everyone's questions and kept a good pace. Would definitely do another course with Brian."
  | | February 2021
• "An interactive session was delivered with the use of kahoot and whiteboard resources used by Neil which were both extremely useful tools. The conversation flow was appropriate fro the group and Neil provided some great examples to relate back to what we do day to day."
  Service Delivery Manager | | February 2021
• "I found it quite interactive especially with the quiz after every section of the course."
  Senior ICT Advisor | | January 2021
• "First experience using Live Virtual Training - really good. Better than I was anticipating"
  Network Opereation Centre Manager | | January 2021
• "First virtual training and really enjoyed it. Neil kept us engaged with the content and put us to the test with Kahoot which was fun and interactive. Thanks Neil for your professionalism and commitment to ensuring we got the best out of the course. Really appreciate it"
  | | December 2020
• "I liked how Neil was able to switch the camera to show him drawing diagrams live during the course to explain the concepts etc and was then able to share the presentation content also. We were able to ask questions over the phone or via the chat feature also which helped. This was my first virtual training course and I really enjoyed it. I thought it might be harder than it was (compared to a face-to-face classroom session) but the technology worked really well. I liked how everyone could talk and show the presentation etc and were able to ask questions in the chat if needed. I really enjoyed the Kahoot quizzes - that was great and having the questions appear on the screen and then answering via the Kahoot app on my phone was great. I was very impressed on having the course materials posted to me at home beforehand which was great. I love stationery so thank you for the little stationery kit which was useful and very thoughtful. I liked how I was able to have a look at the materials beforehand so I could have an understanding of the course content beforehand. Having the practice exams in there as well and the slide deck Neil presented printed in the work book was great, so was getting a copy of the text book for reference."
  | | December 2020
• "The use of Kahoot and breakout rooms was excellent."
  | | December 2020
• "I liked the way that we got the "white board" experience through the notepad camera, even though it was a virtual training experience, it helped to solidify some concepts. Loved the online quizzes!"
  | | December 2020
• "Very good. Didn't have any glitches or lags throughout the course. I think the Virtual Training is very good. Material was thorough and very relevant to the exam"
  | | December 2020
• "I really appreciate Neil's lessons. The materials he shared shows a very in depth knowledge he has on ITIL. He was very willing to answer any questions and I had a good experience."
  | | November 2020
• "Neil was very engaging and broke down complex concepts for easy of understanding. The use of interactive game (Kahoot) was great. It helped me to test my understanding and clarify either with course materials and with Neil. Neil is an excellent online teacher!"
  | | November 2020
• "Excellent, preferred a virtual event compared to an in-person as it allowed participants to setup in the comfort of their home while still remaining engaged with others in the course and the facilitator."
  | | November 2020
• "Neil helped us get through ITIL4 Foundation in an exceptional manner. Course content is great and helped me learn a lot. Thanks ALC for sending the course materials to me quickly. It helped with the overall experience and professionalism of your company"
  IT Administrator | | November 2020
• "Really well put together course"
  | | November 2020
• "The quality of the materials was excellent."
  | | November 2020
• "The quality of the materials was excellent."
  | | November 2020
• "Fun and interactive"
  Senior Administrator | | October 2020
• "There weren't any technical issues with the course, with excellent prep by ALC and the trainer. Great course coordinator, with a wealth of experience and used functional analogies to explain commonly experienced issues."
  IT Specialist | | October 2020
• "A very pleasant experience - loved the utilisation of Kahoot for quiz materials! Thank you for the opportunity to attend this course with Neil as the trainer. He did an excellent job covering the topics and material in a very timely fashion. Being able to complete a sample exam as homework was also a great way to gauge content retention. Overall, a wonderful experience. Thank you to the entire team."
  Workspace Technology Architect | | October 2020
• "Break room was good touch to the training. The interactive quizzes was nice."
  | | October 2020
• "Kahoot! made the training much more engaging"
  | | October 2020
• "the addition of Kahoot is fantastic for interactive quiz taking"
  Release and Operational Change Manager | | October 2020
• "I've attended a lot of courses, over the years, and this was definitely one of the better ones. The material was well presented, clear and appropriate. Neil is an excellent trainer. I really enjoyed this training and I would certainly recommend ALC to others."
  Release Manager | | October 2020
• "Easy to set up and use on my personal device. No dropouts experienced or generally any problems. I think this course is well set up for Live Virtual Training.Kim was fantastic, a wealth of knowledge with a relaxed presence. She was very com. I thought that the content was well paced - there was enough time for us to explore bits in more detail without ever feeling rushed. Again, kudos to Kim for expertly setting the pace through the content.fortable with the course material and confident when answering our questions"
  Acting EXEC1 - Delivery & Training Mngr | | October 2020
• "Pretty good and exciting online course,"
  Senior Analyst Programmer | | October 2020
• "Way better than learning onsite."
  EUS Engineer | | September 2020
• "Neil was fantastic! He provided great instruction and followed everything up with a real world example. In addition he always made sure that we had the opportunity to clarify after each thing he said. Huge thank you Neil!"
  Chief Information Officer | | September 2020
• "The practice exams and mini quizzes that Neil gave during the course did boost my confidence in taking the exam sooner that I planned. Overall, great training and trainer."
  | | September 2020
• "Neil was a great trainer who was able to keep me engaged for a good chunk of the course. The use of online quizzes helped ensure all participated."
  Senior Business Analyst | | September 2020
• "Neil was lovely and patient and I have to acknowledge it was challenging to deliver the course content in a virtual format."
  | | August 2020
• "Neil did well to maintain engagement throughout the coursework and provided us with opportunities to ask questions regularly."
  Senior Manager, Technology Risk | | August 2020
• "Neil did a great job in handling the virtual delivery, including the technical issues."
  Senior Manager, Technology Risk | | August 2020
• "The training was well structured and appropriately paced. Neil's non-technical examples helped to aid my understanding. I particularly enjoyed the car breakdown/get the user back on the road analogy to illustrate the incident management practice and 'U is not for Use' as a way of remembering the difference between utility and warranty. His emphasis on keywords within purpose statements provide good cognitive shortcuts to help participants prepare for exams. I really appreciated the inclusion of the Kahoots quiz in the training as a revision tool and to enhance participation in a fun and interactive way. I found the virtual delivery to be just as effective as a classrooom session. I asked the team whether they found the training worthwhile. Most of my staff said that it has given greater context to our work and function within the Department, and enhance their understanding of some of our internal processes within. That's the outcome I was hoping for, so I'm very pleased with the training. Many thanks to Neil for his excellent facilitation."
  Asst Director - Online & Service Centre | | August 2020
• "I was able to concentrate more during the virtual training"
  Helpdesk Analyst | | August 2020
• "Ran smoothly. For its purpose to prepare for the exam, I thought the content and support provided was excellent."
  Analyst | | July 2020
• "Enjoyed course, the trainer well experienced"
  | | July 2020
• "Thank you very much for your support when first setting up the session :). It worked really well for me. Thank you so much for sharing your in-depth knowledge of ITIL and providing insights to our questions."
  Change & Configuration Analyst | | July 2020
• "The student guide was also very good. Not too long, not too short with the right amount of detail. Despite some initial technical difficulties, I thoroughly enjoyed the course. I felt like I learned a lot even though I have spent many years working for organisations that profess to follow ITIL methodologies. I found DLJ to be a really interesting person who is able to present a relatively boring topic with a perfect mix of enthusiasm, real word experience and cynicism. Since completing the course I have also passed the exam with a score of 35/40."
  Roadside Network Designer, Technology | | June 2020
• "Neil is a excellent trainer with extensive knowledge, course material is very well written. Pre-course instruction customised to our organisation is really helpful. Jess is a great host setting ppl up and helping with any technical issues."
  | | June 2020
• "Really easy to follow and good technology with the breakout rooms. I think it was run very well, very engaging especially considering it was online/ virtual Neil was great - really clear and explained things in the perfect level of detail to be able to understand and learn the material. Thanks Neil - really enjoyed the course."
  People and Culture Process Analyst | | June 2020
• "Was nice to have overseas based participants as they can bring a different perspective to the discussions. I like that the instructor added extra with real life stories to try and make some of the material more relevant."
  Transition to Support Coordinator | | June 2020
• "The ALC arrangement is good to have support staff alongside assisting the course, the students and the trainer. Well arranged and managed - there was follow up call from ALC staff to provide verbal explanations and ensure all course materials have been delivered."
  | | June 2020
• "The use of breakout rooms worked really well. We held the 2 day course over 3 half days which worked really well for our organisation and for attendee's having to sit in front of a computer for extended periods."
  | | May 2020
• "The Zoom experience was excellent. The break out rooms worked brilliantly. I was skeptical about virtual training versus face to face in a classroom but the last three days progressed brilliantly. I wouldn't hesitate using virtual training in the future. The student guide and pre-course instructions were great. There was no doubts about how the session would progress or what we needed to do / prepare."
  | | May 2020
• "This course has been great and the flexibility of the ALC and Neil adapting to some technical constraints both this the session connection and requirement for the exam has been wonderful."
  | | May 2020
• "Great. Neil is very understandable and clear."
  | | May 2020
• "It was a lot better than I expected and being at home was actually comfortable and good to have breaks. The presentation flowed well and everything felt relevant."
  | | May 2020
• "Neil's level of engagement was excellent, and the nature of a webex presentation made me feel that he was talking directly to me, rather than spreading the attention around. I think this helped me focus and stay engaged more than in a traditional training setting.I also found people stuck to breaks more consistently - there was no drifting back in to the training after lunch or short breaks. I was dreading the idea of being on camera for the full training session and it was absolutely not a big deal."
  | | May 2020
• "Hi Neil, Thank you for the excellent ITIL 4 foundation training program we had last week and valuable insight given about the ITIL processes and practices. Today I managed to pass the ITIL 4 Foundation exam with 93% passing score. It would be impossible without your training session and your teaching skills. Thanks again"
  | | May 2020
• "Neil managed content sharing and groups very well"
  | | May 2020
• "Zoom experience was good. No connection issues and quality of audio and video were good. Was able to comment and talk to Neil at any time, very accessible as a platform.The use of Zoom Breakout Rooms was a good way to talk and consolidate info, I would be happy to do that more if possible. Lecture slides were good, Neil had a good pace where he explained and went through content, providing very good notes from his experience that couldn't be found within the textbook or notes.The interactive quiz elements were done well and Neil found good ways to test our knowledge without always just reading textbook questions back, but checking if we can apply knowledge. Lecture slides were good, Neil had a good pace where he explained and went through content, providing very good notes from his experience that couldn't be found within the textbook or notes.The interactive quiz elements were done well and Neil found good ways to test our knowledge without always just reading textbook questions back, but checking if we can apply knowledge."
  | | May 2020
• "It is better than expected and the experience with the breakout rooms was also pretty good. Really good guidance on where to concentrate the effort for the exams."
  Project Manager | | May 2020
• "Good course. It was enjoyable. Low pressure."
  | | Brisbane March 2020
• "Neil?s running commentary kept the course interesting"
  | | Brisbane March 2020
• "Neil was an awesome trainer with heaps of practical experiences. Thanks heaps Neil, I learnt a lot."
  | | Brisbane March 2020
• "The training was good. The communication skills of the trainer were excellent."
  | | Brisbane March 2020
• "Neil kept the course very enjoyable and lively. We were never bored. Great real-world examples."
  | | Brisbane March 2020
• "Neil is a very personable and knowledgeable trainer. I found this course excellent due to those aspects."
  | | Brisbane March 2020
• "I enjoyed the course, I struggled with some of the terminology, but Neil kept the material relevant and interesting."
  | | Brisbane March 2020
• "Neil did a great job. He was engaging and answered all questions."
  ESM Service Delivery Analyst | | Sydney February 2020
• "The course and the trainer did a good job in explaining the new concepts which I found confusing at first. I was able to understand by the end of the course."
  Manager SOI Problem Management | | Sydney February 2020
• "Neil was great at delivering the material and providing real world examples."
  EM Enterprise Service Management | | Sydney February 2020
• "Facilitator was experienced and provided useful examples with humour. Neil got through dry material well and prepared us well for the exam."
  Agile Coach | | Sydney February 2020
• "Was an enjoyable experience and a good learning environment."
  Team Lead Incident Service Request Management | | Sydney February 2020
• "Neil clearly and demonstrably knew his subject matter impeccably. He was well prepared and could talk to the theory whilst addressing all challenges well."
  EM Delivery Performance Resilience | | Sydney February 2020
• "Neil was able to ease some of the pre-exam nervousness."
  Senior Operations Integrity Manager | | Sydney February 2020
• "Karen was great a helping me understand ITIL"
  ICT Support Engineer | | Melbourne February 2020
• "Neil was great. Really appreciated the real-life examples he provided. He was also approachable and clear when explaining and instructing."
  Service Delivery Analyst | | Sydney February 2020
• "Karen made an otherwise tedious course engaging and easy to retain her tutelage has been the highlight of the course for me."
  Information Systems Support Officer | | Melbourne February 2020
• "Thanks Neil for an excellent delivery of course material. I have found the take home information to be very user friendly and valuable guide to use in the future."
  Service Delivery Lead | | Sydney February 2020
• "Good course overall, trainer very knowledgeable."
  Project Manager | | Canberra February 2020
• "The course has been very enjoyable. Neil has been a very encouraging and supportive facilitator and the venue was very comfortable."
  Operations officer | | Canberra February 2020
• "Karen is an excellent trainer. Very knowledgeable."
  Technical Specialist - Operations Support | | Melbourne February 2020
• "Course is very well structured and articulated. It is easy to understand. Very well presented as well."
  Technical Specialist - Operations Support | | Melbourne February 2020
• "Course was very well presented by the trainer and all participants were engaged comfortably into any discussion."
  Network Problem Management Specialist | | Melbourne February 2020
• "Karen is a good trainer. She has a good knowledge on the topics which she taught us. Karen is always available when someone needed any kind of support or help on any of the topics."
  Project Officer - Tier 3 | | Melbourne February 2020
• "It was fantastic - Neil handles the awkward silence so well. Love that he also had a view of him scribing things."
  Manager, Education Technologies | | February 2020
• "Zoom is good tool for this activity. Happy with overall outcome. It was a good learning experience, thanks to trainer and ALC for organizing this course."
  Solution Architect | | February 2020
• "Neil was a great trainer and kept the course interesting."
  | | Melbourne January 2020
• "Thanks Neil for a great course. A great wealth of knowledge and great trainer."
  Business Support Manager | | Melbourne January 2020
• "Always a good experience with ALC, both pre-course administration and instructor quality."
  Stakeholder Manager | | Canberra January 2020
• "Informative and valuable content. Facilitator has in-depth knowledge and exclusive experience in ITSM"
  | | Canberra January 2020
• "Neil is a fantastic trainer. I enjoyed the training with him. Neil conducted the training with his enormous knowledge and experience, making the class extremely enjoyable. Thanks Neil!"
  | | Canberra January 2020
• "Very good delivery, it was clear with many examples to easily digest the course content. Thanks a lot."
  Senior Consultant | | Canberra January 2020
• "Very engaging and informative. Content was conveyed in a good manner, using simple language. Easy to understand."
  | | Canberra January 2020
• "Neil engaged with us all, walked us through the material & answered questions we had. I would take another course with ALC again because of Neil."
  | | Canberra January 2020
• "Neil is a knowledge presenter who engages well with the material and the students."
  | | Canberra January 2020
• "Neil was fantastic. He made the course enjoyable, gave good examples, provided plenty of opportunity to ask questions and prepare us well for the exam. Thank you Neil."
  | | Canberra January 2020
• "Very engaging, Good examples and kept class engaged."
  | | Canberra January 2020
• "Neil has been an amazing trainer. He engages the class; has been very helpful in the learning experience. Overall, definitely would recommend to co-workers and friends."
  | | Canberra January 2020
• "instructor made learning more enjoyable. Instructor is very good at explaining any information that is not in the book."
  | | Canberra January 2020
• "Excellent trainer, really clear in explaining the topics and very friendly."
  | | Canberra January 2020
• "Neil is a very engaging teacher."
  | | Canberra January 2020
• "Delighted with all aspects of the course. Have found the course material and our instructor Neil Broadhead excellent. His friendly ways of teaching with analogies really made the course worth taking."
  Sr Network Engineer | | Sydney September 2019
• "Neil wsw engaging and kept the 'dryer' content entertaining. The course was well laid out and explored."
  IT Support Officer | | Canberra August 2019
• "Course was well paced. Neil is a personable trainer who engaged with everyone and knew what he was talking about. It was a good two days of learning. Thanks Neil"
  Release Manager | | Canberra August 2019
• "Great course!! Highly useful for understanding ITIL concepts. I will be interested in undertaking the other ITIL courses."
  ICT Admin/Support Officer | | Canberra August 2019
• "LOVED Neil. He brought a positive and engaging attitude to the course and made it very easy to stay focussed and understand the content"
  | | Melbourne August 2019
• "Neil delivered the course material in a clear and concise manner."
  | | Melbourne August 2019
• "Significantly enjoyed the course and content. Trainer was approachable, adaptable and well informed"
  | | Melbourne August 2019
• "Neil was very supportive, fun but most of all had great energy with a great approach to teaching. Very informed with great patience."
  | | Melbourne August 2019
• "Great instructor with great knowledge and a really great teaching style"
  | | Melbourne August 2019
• "Honestly this coruse took me by surprise, I have done ITIL v3 before however this one with Karen was geared to me and my level. I definitely support this ALC Course"
  ICT Application & Customer Supp Officer | | Sydney July 2019
• "Such a great insightful course - from someone who hasn't had anything to do with ITIL before!"
  Receptionist | | Canberra July 2019
• "The trainer ''makes'' the coruse experience and Neil was excellent and his stories insightful!"
  | | Canberra July 2019
• "Neil was lovely and had a lot of patience explaining things to the group"
  SIT Principal Consultant | | Canberra July 2019
• "Very well planned and delivered by Karen. I will definitely look forward to more training from ALC in future."
  ICT Application & Customer Supp Officer | | Sydney July 2019
• "Karen delivered a very consice and interesting course. Excellent trainer"
  Service Desk Team Leader | | Sydney July 2019
• "Neil is very engaging - great experience overall."
  | | Sydney July 2019
• "Neil is an exemplary trainer. Very knowledgeable in ITIL practices"
  | | Sydney July 2019
• "Very well organised and trainer has very good expertise of real time scenarios which were helpful in explaining concepts."
  Mine Planning Specialist | | Perth July 2019
• "David is an absolutely fantastic trainer with a great teaching style and sense of humour - had an absolute blast!"
  Supervisor - Mine Planning, Service & Support | | Perth July 2019
• "Enjoyable experience from initial booking through to course completion. David made sure very dry material came to life!"
  Technical Account Manager | | Perth July 2019
• "Neil was very informative and enthusiastic. He made the subjects informative & relative. For a course with dry periods he maintained our attention!"
  SR ICT Support Officer | | Sydney July 2019
• "Neil was an excellent trainer, very clear, very knowledgeable."
  ER ICT School Officer | | Sydney July 2019
• "Neil is very patient and well explained."
  IW ICT Support Officer | | Sydney July 2019
• "Neil was engaging and helpful."
  SR ICT Support Officer | | Sydney July 2019
• "Thank you Neil. You managed to make this course enjoyable! ''I have never been interested in ITIL but here to see what it's about and try to learn something new''? - Those were my words before we started. However, now I may say that it was a very intuitive class. I learned a lot and I am interested in ITIL! Thank you for your time, support and patience."
  ER ICT School Officer | | Sydney July 2019
• "Neil keeps us motivated and engaged!"
  SR ICT Support Officer | | Sydney July 2019
• "Neil is brilliant! Made the course interesting and engaging"
  Assistant Director | | Melbourne May 2019
• "Thank-you Neil for your invaluable knowledge of the industry and your real life exampled for everything we learnt! You are great!"
  ITIL Process Lead | | Melbourne May 2019
• "Overall, it was very well structured & delivered with lots of examples & opportunities for discussion and clarification"
  ICT Systems Administrator | | Melbourne May 2019
• "Very happy with course and information, very aligned with our business. Practical experience of presenter is very evident and made him a more credible source of information"
  | | Canberra May 2019
• "Neil is a great teacher, makes you interested in the topics, very experienced and knowledgable"
  | | Sydney May 2019
• "Neil is a great teacher, makes you interested in the topics, very experienced and knowledgable"
  | | Sydney May 2019
• "Neil is a personable and knowledgable trainer - enjoyed it"
  | | Sydney May 2019
• "Thanks to Neil for the great training session. Enjoyed real life examples and personal experiences."
  N/A | | Melbourne April 2019
• "Very good course and well led"
  National Service Delivery Manager | | Canberra March 2019
• "It has been a very good experience"
  ICT Support Officer | | Canberra March 2019
• "Neil is engaging, interesting and gives great examples that helps dig in what he is teaching 10/10 instructor."
  ICT Support Officer | | Canberra March 2019