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5 day

Book Now  Make an Enquiry

Next Available Dates

  • No public courses currently scheduled. Please contact ALC.

Organisational Change Management Certification – Foundation & Practitioner 

Dealing with change and, more importantly, the impact of change is a high priority for all organisations.

This Foundation/Practitioner course on Organisational Change Management is based on the Change Management Body of Knowledge as defined by the Change Management Institute (CMI), an independent, global professional association of change managers. This body of knowledge provides an independent benchmark for the professional knowledge expected of an effective change manager.

The course comprehensively covers both the theory and the practice of change management including:

  • Change and the individual
  • Change and the organisation
  • Communication and stakeholder engagement
  • Change practice

Accredited by APMG, the course is structured in two modules: a stand-alone Foundation Level (3 days) and a follow-on Practitioner Level (2 days). These can be taken individually or combined. Choose the option that best meets your needs.  If you are interested in going to Practitioner level we recommend taking both modules in the one sitting if possible.

Accredited by APMG, ALC’s change management training is structured in two modules: a stand-alone Foundation Level (3 days) and a follow-on Practitioner Level (2 days).

"Considering how much I love onsite training, I am surprised how much I enjoyed 5 days of a virtual course. Really well run and organised. Thank you."

- Live Virtual Training, November 2021

Learning outcomes

Change Management Training – Individual Benefits

  • Understand the human side of change and know how to help people deal more effectively with change, maintaining their commitment and bringing them successfully through the change process.
  • Understand the various types of change that affect organisations, and know how to draw on a range of professional approaches to support the effective delivery of the organisation’s desired outcomes from each change initiative.
  • Know how to identify and work with the stakeholders in a change initiative, and how to plan, execute and measure the effective communications required to build and maintain their engagement.
  • Know how to assess the impacts of change, to develop effective change teams and to recognise and address resistance to change.
  • Understand the process of sustaining change and know how to embed a change initiative as the new ‘business as usual’.

 

Change Management Training – Benefits for Organisations

  • Build the organisation’s capability and capacity to deal successfully with change, improving agility.
  • Increase the probability of successful business change/transformation – supporting strategic direction.
  • Minimise risks (costs, delays, loss of employee engagement, reputation) associated with failed initiatives.
  • Align change initiatives with established, process-driven methods (like PRINCE2® and MSP®) to develop a unified approach to change.
  • Develop and sustain employee commitment and alignment with organisational purpose during times of change.
  • Build and maintain the engagement of internal and external stakeholders with new initiatives.
  • Manage more effective change communications with internal and external constituencies so that change is understood and supported.
  • Improve assessment of change impact, integrated change planning and successful embedding of change into the life of the organisation.

Who should attend

The Organisational Change Management Foundation and Practitioner courses provide critical skills and knowledge for aspiring and practising Change Managers.

The Foundation level is for anyone who wants a sound understanding of Change Management principles and practices. It is ideal for those wanting formal and structured learning in Change Management. On completion, you will be ready to sit the APMG Change Management Foundation exam.

Practitioner level is for anyone with Foundation level knowledge who wants to gain practicing level capability and attain the full certification. It is ideal for those who lead, manage or contribute to the facilitation of change within an organisation. On completion, you will be ready to sit the APMG Change Management Practitioner exam.

Course attendance is suitable for all Change Management roles and Project Managers, Business/Process Analysts, Team Leaders/Supervisors, Senior Managers, IT Professionals and HR Professionals.

"Kim was fantastic. Delivered the content clearly and succinctly, really lovely and supportive and professional."

- Live Virtual Training, November 2021

Course contents

Foundation Course (3 days)

1.  The Change Management Context, Learning and the Individual
  • Learning process and styles
  • Learning dip
2.  Change and the Individual
  • Models of individual change
  • Motivation
  • Individual differences
3.  Change and the Organisation
  • Metaphors of organisations
  • Organisation culture and change
  • Models of change
  • Key roles in organisational change
  • Drivers of change
  • Developing vision
4.  Stakeholder Strategy
  • Identifying and segmenting stakeholders
  • Personas and empathy maps
  • Stakeholder mapping
  • Influencing strategies
5.  Communication and Engagement
  • Communication biases
  • Feedback and communication approaches
  • Communicating change – factors, barriers and approaches
  • Communications channels (Push-Pull & Lean-Rich)
  • Planning communications
6.  Change Impact
  • Identifying and assessing change impact
  • Stakeholder impact assessment
  • Change severity assessment
7.  Change Readiness
  • Motivation to change and supporting individuals
  • Change agent networks
  • Building organisational change readiness
  • Building the change team
  • Change Management Plan
  • Preparing for resistance
8.  Exam Revision/Preparation and Foundation Exam

Practitioner Course (2 days)

1.  Training planning
2.  Project Management – change initiatives, projects and programmes
3.  Sustaining Change
4.  Exam Revision/Preparation and Practitioner Exam

Course fees

Fees per person

Change Management Foundation/ Practitioner combined (5 days) 
  • $3,160 + gst 
 Change Management Foundation (3 days) 
  • $2,280 + gst
Change Management Practitioner (2 days) 
  • $2,100 + gst
Course fee includes:
  • Comprehensive fully-accredited course workbook quality printed in colour
  • Official course textbook The Effective Change Manager’s Handbook
  • Foundation / Practitioner exams

"The course material was well presented and was brought to life by Kim. I really appreciated Kim’s style of training, often providing examples and/or linking to experiences and scenarios from the participants. She clearly communicated expectations, and helped us to prepare well both for the exam and for real world application."

- Live Virtual Training, November 2021

Certification Exams

Live Virtual Training – Participants of the Change Management course will sit the exam online during the course. The exams are invigilated live by the ALC trainer via the Zoom session. The Change Management specialist certification online exam is hosted by the examination institute APMG and accessed via a web browser.

**Should the participant be unable to sit the exam on the day of the course, an online exam voucher can be provided. The online exam voucher is provided at the end of the course and participants are required to sit their exam via the proctoru system. For more exam voucher information, click here. 

Face-to-Face Training – Participants will be provided with a paper-based exam which is completed whilst at the course in the same venue of the course itself.

 

Foundation Level Certification

The purpose of the Foundation certification is to measure whether you have sufficient knowledge and understanding of the Change Management Text and Handbook to act as an informed member of a change management team during a period of change within part or all of your organisation. The Foundation certification is also a pre-requisite for the Practitioner certification.

FOUNDATION

  • Multiple choice
  • Four sections, total of 50 questions
  • 25 marks required to pass (out of 50  available) – 50%
  • 40 minutes duration
  • Closed-book

Practitioner Level Certification

The purpose of the Practitioner certification is to confirm whether you have achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organisational change situation. A successful Practitioner should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Your individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in your work environment will all be factors that impact what the Practitioner can achieve.

PRACTITIONER

  • Objective testing based on a case study scenario
  • 4 questions of 20 marks each
  • 40 marks required to pass (out of 80 available) – 50%
  • 2.5 hours duration
  • Restricted open book – The Effective Change Manager’s Handbook may be used in the exam

 

FAQ

Change Management –  APMG/CMI vs PROSCI

One of the most frequent questions we get concerns the differences between PROCSI and APMG/CMI certifications.

ALC’s Change Management training comes from APMG and CMI (the Change Management Institute) which are both based in UK. PROSCI is US-based. The two approaches are not really competitors. Rather, they are complementary. They approach the same subject but from a different perspective. In an ideal world people would do both. A similar situation exists with Business Analysis between IIBA in USA and BCS in UK.

ALC recommends the APMG/CMI approach as a more suitable and effective starting point from an organisational perspective, particularly if you have a group of people to be trained.

For a comprehensive assessment of the two approaches we recommend this paper: Change management certification courses from APMG and Prosci®. Which one is right for you?

Please contact us if you would like to discuss further with our  Lead Trainer. 

 

More testimonials for this course

  • "Very impressed with how engaging Leigh is, enjoyed his story telling and how he connected stories to the participants. He managed the pace very well and has awesome skills and technique."
    May 2022
  • "It was a wonderful experience, Leigh's training capabilities were not limited due to virtual environment, he was answering every question without fail, helped to get answers with live examples and every possible details he could share."
    October 2021
  • "It was a wonderful experience, Leigh's training capabilities were not limited due to virtual environment, he was answering every question without fail, helped to get answers with live examples and every possible details he could share."
    October 2021
  • "I loved it, one of the best courses I've done in my time in the CBA (15yrs). The materials were excellent, i loved the little details like the post it notes and the highlighter pack, alot of those details are scrapped these days in training so it was nice to have the extra little touches. The text book is also excellent, one I will refer to for many years to come"
    October 2021
  • "It was a wonderful experience, Leigh's training capabilities were not limited due to virtual environment, he was answering every question without fail, helped to get answers with live examples and every possible details he could share."
    October 2021
  • "I loved it, one of the best courses I've done in my time in the CBA (15yrs). The materials were excellent, i loved the little details like the post it notes and the highlighter pack, alot of those details are scrapped these days in training so it was nice to have the extra little touches. The text book is also excellent, one I will refer to for many years to come"
    October 2021
  • "I loved it, one of the best courses I've done in my time in the CBA (15yrs). The materials were excellent, i loved the little details like the post it notes and the highlighter pack, alot of those details are scrapped these days in training so it was nice to have the extra little touches. The text book is also excellent, one I will refer to for many years to come"
    October 2021
  • "The organisation leading into the course was fantastic and Kim delivered a great course that catered to every individual in the class very well. She has a great demeanour that makes everyone comfortable to ask questions and made you feel comfortable about reaching out if there was something needed that either wasn't addressed in class or you were not comfortable bringing it up in front of the group."
    July 2021
  • "Kim Riordan is the best"
    July 2021
  • "Kim Riordan is the best"
    July 2021
  • "The organisation leading into the course was fantastic and Kim delivered a great course that catered to every individual in the class very well. She has a great demeanour that makes everyone comfortable to ask questions and made you feel comfortable about reaching out if there was something needed that either wasn't addressed in class or you were not comfortable bringing it up in front of the group."
    July 2021
  • "Kim Riordan is the best"
    July 2021
  • "The organisation leading into the course was fantastic and Kim delivered a great course that catered to every individual in the class very well. She has a great demeanour that makes everyone comfortable to ask questions and made you feel comfortable about reaching out if there was something needed that either wasn't addressed in class or you were not comfortable bringing it up in front of the group."
    July 2021
  • "Really enjoyed the course"
    May 2021
  • "Trainer had lots of real life experience to share with the group which was very helpful."
    May 2021
  • "Kim was a great and knowlegable facilitator"
    May 2021
  • "Kim was very knowledgable and approachable trainer. Excellent."
    May 2021
  • "Really enjoyed the course. I nejoyed the discussions around the topics."
    May 2021
  • "Kim is clearly very knowledgable and experienced in what she teaches. Kim refers to her real world examples often which helps to demonstrate theory. Kim was clear with instructions and friendly."
    May 2021
  • "Out trainer, Kim Riordan, is very knowledgable and is able to pivot discussion based on group needs. The course has both refreshed and enhanced my knowledge and I look forward to practically applying it. Thank you!"
    May 2021
  • "Really enjoyed the course"
    May 2021
  • "Kim is clearly very knowledgable and experienced in what she teaches. Kim refers to her real world examples often which helps to demonstrate theory. Kim was clear with instructions and friendly."
    May 2021
  • "Really enjoyed the course. I nejoyed the discussions around the topics."
    May 2021
  • "Kim was very knowledgable and approachable trainer. Excellent."
    May 2021
  • "Kim was a great and knowlegable facilitator"
    May 2021
  • "Out trainer, Kim Riordan, is very knowledgable and is able to pivot discussion based on group needs. The course has both refreshed and enhanced my knowledge and I look forward to practically applying it. Thank you!"
    May 2021
  • "Out trainer, Kim Riordan, is very knowledgable and is able to pivot discussion based on group needs. The course has both refreshed and enhanced my knowledge and I look forward to practically applying it. Thank you!"
    May 2021
  • "Trainer had lots of real life experience to share with the group which was very helpful."
    May 2021
  • "Kim is clearly very knowledgable and experienced in what she teaches. Kim refers to her real world examples often which helps to demonstrate theory. Kim was clear with instructions and friendly."
    May 2021
  • "Really enjoyed the course. I nejoyed the discussions around the topics."
    May 2021
  • "Kim was very knowledgable and approachable trainer. Excellent."
    May 2021
  • "Kim was a great and knowlegable facilitator"
    May 2021
  • "Really enjoyed the course"
    May 2021
  • "Trainer had lots of real life experience to share with the group which was very helpful."
    May 2021
  • "Kim's overall knowledge and experience on the course subjects were fantastic. Her working experience coupled with her ability to understand questions was second to none. Kim is a fantastic traner and really helped with the success of my learning and training."
    Change Manager, Canberra May 2021
  • "This has been the most organisaed, facilitated and useful training course I have attended. Course materials, facilitator down to the venue here were outstanding."
    Consultant, Canberra May 2021
  • "Great introduction to cherge. Great easy going trainer who is able to answer all questions and apply practical examples"
    Consultant, Canberra May 2021
  • "Kim was absolutely amazing. Her training style is wonderful and catered to each of us individually. She is approachable and so helpful. This course was fantastic!"
    Change Manager, April 2021
  • "Kim is clearly an experienced and extremely knowledgeable professional. She was able to engage the participants effectively."
    April 2021
  • "Thank you Kim, I really appreciated you sharing your skills and experience. The information and tips you shared in preparation for our exam. Helped reduce my fears and ceach day I felt like I was able to recall my key learnings. My experience was a good one."
    Senior Manager, April 2021
  • "Kim did a great job faciliting the sessional virtually. Whilst it would have been prefereable to meet and interact for these sessions, she did a fantastic job in balancing content and class participation. The way she set up the day and prepared us for what was coming during each session was very helpful."
    Senior Organisational Change Manager, April 2021
  • "Trainer was highly knowledgeable and very good at linking theory to real-world practice. The course materials solid."
    March 2021
  • "Really well thought out and reflection time is great."
    March 2021
  • "Kim is an excellent facilitator and explains the theory and concepts with real world examples. Great experience, will recommend."
    Manager, March 2021
  • "Shout out to Kim, really enjoyed her approach, understanding and commitment to all participants. The time taken to ensure everyone was comfortable within the virtual environment and the overall support that was provided."
    Subject Matter Expert, March 2021
  • "Found the training very practical through Zoom and would prefer over classroom training. Was interactive and met my training needs Kim was a great trainer and drew from participants' experience to give the content valuable meaning for those attending. Would happily attend training with Kim again in the future. I honestly thought 3 days of online training was going to be difficult to stay engaged however Kim moved the group along well and kept us engaged throughout."
    Senior Project Officer, November 2020
  • "Kim was very knowledgeable and made everyone feel welcome and valued. Great facilitator."
    Manager, Faculty Services, November 2020
  • "Great customer-focused support from staff Tiffany when material delivery was an apparent issue - EXCELLENT. PRE-COURSE INSTRUCTIONS: clear and timely - STUDENT GUIDE: clear and useful - EXCELLENT. The trainer (Kim) was amazing an a great asset for alc. She not only know the theory upside down and has excellent training skills (clarity, moderation, right pace, active listening, varied styles, people oriented, engaging tone of voice, right speed - does not rush to deliver and get it over with, tranquillity, etc), but she has practical knowledge and experience applying these concepts in many real scenarios. Fantastic combination of skills. And as a bonus, is open for questions after hours which is highly appreciated and actually needed. EXCELLENT - Great ALC staff"
    Change Manager and Senior Project Manager, November 2020
  • "Easy to use. Excellent support provided in the morning to ensure everyone was 'onboard', which was much appreciated. I really enjoyed it and Kim certainly 'made' the training enjoyable and a positive experience."
    Director Procurement Systems Management, October 2020
  • "well done. Jackie & Jess were very responsive and great customer service skills!"
    Principal Data Analyst, July 2020
  • "It was well executed and organised. I always knew what was expected of me"
    July 2020
  • "Great course - thanks Kim!"
    Director of Digital Engagement, July 2020
  • "Leigh was a really good trainer and considering this was a new form of delivery for this training did really well. He built in more breaks and acknowledged the situation for what it was - rather than trying to pretend there were no issues with Zoom. Knowledgeable and helpful trainer thanks."
    May 2020
  • "Sending out materials was fantastic, the inclusion of the post its and highlighters actually really helped me study appropriately - we were about to move house before covid so all my desk contents had been packed up! Something so little just made such a difference for me! Engaging with your team to discuss and confirm logistical issues like kinder drop offs was all dealt with so easily and helpfully. The whole experience has been great thank you Just a huge thank you to Leigh - he was an outstanding trainer, particularly given virtual constraints. But he genuinely went above and beyond at every step of the course to support and assist us - he's a real credit to your teaching team."
    May 2020
  • "This was an overall very enjoyable course with minor issues considering how new the online delivery method was."
    May 2020
  • "Leigh is a fantastic facilitator and delivered the content really well, he did a great job of calling attention to key areas of information and summarizing the content. I feel though for this course considering the sheer volume of content covered, there were times where I wish there was a little more breathing space to process the information being delivered. I would attend another course facilitated by Leigh as his passion and dedication to being an SME of the content really shines through."
    May 2020
  • "Kim was such a great trainer/ facilitator. Kim presents information in a clear + concise way. It was enjoyable to learn with Kim's calm, caring, knowledgeable approach. A good mix of learning as a group + self learning. Its been a long time since I've studied at this level so I was nervous about exams - Kim helped alleviate those nerves by her preparation with us + her guidance. Thanks Kim - you are so knowledgeable, approachable & a great trainer / facilitator!"
    OD and Training Manager, Sydney August 2019
  • "Kim was fantastic and I would do another course in furture with Kim and ALC. Great balance of content and discussion!"
    Distribution Support Manager, Sydney August 2019
  • "Although there was a lot of content covered, Kim was fantastic in the way the material was delivered with plenty of time for feedback and questions. A very enjoyable atmosphere to learn in! I was very happy with a small class."
    Change Manager, Sydney August 2019
  • "Kim readily provided 'real life'examples to demonstrate applications of the learning & encourage open sharing amongst the group. I found the course to be enriching and would recommend to my colleagues."
    Assistant Director, Canberra July 2019
  • "The trainer was exceptional in explaining theory and application of theory"
    Agile Team Leader, Melbourne July 2019
  • "Kim was very knowledgeable and gave great explanations + examples"
    Deputy Director, Melbourne July 2019
  • "the course has been great, Kim is very clear, follows a great structrue with a good balance between context, preparation, discussion and empathy for the learning process"
    Service Experience Analyst, Melbourne July 2019
  • "Great course, a lot of information but amazing support from Kim! Loved every minute of this week. So so helpful and relevant to my role."
    Change Manager, Brisbane May 2019
  • "Kim is a phenominal teacher"
    APAC Service Support Manager, Brisbane May 2019
  • "leigh was an excellent trainer who explained the content clearly, paced the learning well and provided practical guidance on how best to negotiate the examination requirements. I have greatly enjoyed attending this course"
    Corporate Solutions Anayst Programmer, Sydney May 2019
  • "Great course and fantastic trainer."
    Project Manager, Sydney May 2019
  • "Teacher was great along with the experience"
    Senior Report Coordinator and Advisor, Canberra April 2019
  • "Kim has provided interesting personal examples throughout the course, Kim's past experience allowed the course to be relevant and kept me engaged."
    Assistant Director, Canberra April 2019

doller-img3,160+ GST

5 day

Book Now  Make an Enquiry

Next Available Dates

No public courses currently scheduled. Please contact ALC.
Would another date suit you better? Let us know.

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Contact the ALC team if you think you can get a better comparable deal anywhere else!

 

What our clients say

  • "Very impressed with how engaging Leigh is, enjoyed his story telling and how he connected stories to the participants. He managed the pace very well and has awesome skills and technique."
    | | May 2022
  • "It was a wonderful experience, Leigh's training capabilities were not limited due to virtual environment, he was answering every question without fail, helped to get answers with live examples and every possible details he could share."
    | | October 2021
  • "It was a wonderful experience, Leigh's training capabilities were not limited due to virtual environment, he was answering every question without fail, helped to get answers with live examples and every possible details he could share."
    | | October 2021
  • "I loved it, one of the best courses I've done in my time in the CBA (15yrs). The materials were excellent, i loved the little details like the post it notes and the highlighter pack, alot of those details are scrapped these days in training so it was nice to have the extra little touches. The text book is also excellent, one I will refer to for many years to come"
    | | October 2021
  • "It was a wonderful experience, Leigh's training capabilities were not limited due to virtual environment, he was answering every question without fail, helped to get answers with live examples and every possible details he could share."
    | | October 2021
  • "I loved it, one of the best courses I've done in my time in the CBA (15yrs). The materials were excellent, i loved the little details like the post it notes and the highlighter pack, alot of those details are scrapped these days in training so it was nice to have the extra little touches. The text book is also excellent, one I will refer to for many years to come"
    | | October 2021
  • "I loved it, one of the best courses I've done in my time in the CBA (15yrs). The materials were excellent, i loved the little details like the post it notes and the highlighter pack, alot of those details are scrapped these days in training so it was nice to have the extra little touches. The text book is also excellent, one I will refer to for many years to come"
    | | October 2021
  • "The organisation leading into the course was fantastic and Kim delivered a great course that catered to every individual in the class very well. She has a great demeanour that makes everyone comfortable to ask questions and made you feel comfortable about reaching out if there was something needed that either wasn't addressed in class or you were not comfortable bringing it up in front of the group."
    | | July 2021
  • "Kim Riordan is the best"
    | | July 2021
  • "Kim Riordan is the best"
    | | July 2021
  • "The organisation leading into the course was fantastic and Kim delivered a great course that catered to every individual in the class very well. She has a great demeanour that makes everyone comfortable to ask questions and made you feel comfortable about reaching out if there was something needed that either wasn't addressed in class or you were not comfortable bringing it up in front of the group."
    | | July 2021
  • "Kim Riordan is the best"
    | | July 2021
  • "The organisation leading into the course was fantastic and Kim delivered a great course that catered to every individual in the class very well. She has a great demeanour that makes everyone comfortable to ask questions and made you feel comfortable about reaching out if there was something needed that either wasn't addressed in class or you were not comfortable bringing it up in front of the group."
    | | July 2021
  • "Really enjoyed the course"
    | | May 2021
  • "Trainer had lots of real life experience to share with the group which was very helpful."
    | | May 2021
  • "Kim was a great and knowlegable facilitator"
    | | May 2021
  • "Kim was very knowledgable and approachable trainer. Excellent."
    | | May 2021
  • "Really enjoyed the course. I nejoyed the discussions around the topics."
    | | May 2021
  • "Kim is clearly very knowledgable and experienced in what she teaches. Kim refers to her real world examples often which helps to demonstrate theory. Kim was clear with instructions and friendly."
    | | May 2021
  • "Out trainer, Kim Riordan, is very knowledgable and is able to pivot discussion based on group needs. The course has both refreshed and enhanced my knowledge and I look forward to practically applying it. Thank you!"
    | | May 2021
  • "Really enjoyed the course"
    | | May 2021
  • "Kim is clearly very knowledgable and experienced in what she teaches. Kim refers to her real world examples often which helps to demonstrate theory. Kim was clear with instructions and friendly."
    | | May 2021
  • "Really enjoyed the course. I nejoyed the discussions around the topics."
    | | May 2021
  • "Kim was very knowledgable and approachable trainer. Excellent."
    | | May 2021
  • "Kim was a great and knowlegable facilitator"
    | | May 2021
  • "Out trainer, Kim Riordan, is very knowledgable and is able to pivot discussion based on group needs. The course has both refreshed and enhanced my knowledge and I look forward to practically applying it. Thank you!"
    | | May 2021
  • "Out trainer, Kim Riordan, is very knowledgable and is able to pivot discussion based on group needs. The course has both refreshed and enhanced my knowledge and I look forward to practically applying it. Thank you!"
    | | May 2021
  • "Trainer had lots of real life experience to share with the group which was very helpful."
    | | May 2021
  • "Kim is clearly very knowledgable and experienced in what she teaches. Kim refers to her real world examples often which helps to demonstrate theory. Kim was clear with instructions and friendly."
    | | May 2021
  • "Really enjoyed the course. I nejoyed the discussions around the topics."
    | | May 2021
  • "Kim was very knowledgable and approachable trainer. Excellent."
    | | May 2021
  • "Kim was a great and knowlegable facilitator"
    | | May 2021
  • "Really enjoyed the course"
    | | May 2021
  • "Trainer had lots of real life experience to share with the group which was very helpful."
    | | May 2021
  • "Kim's overall knowledge and experience on the course subjects were fantastic. Her working experience coupled with her ability to understand questions was second to none. Kim is a fantastic traner and really helped with the success of my learning and training."
    Change Manager | | Canberra May 2021
  • "This has been the most organisaed, facilitated and useful training course I have attended. Course materials, facilitator down to the venue here were outstanding."
    Consultant | | Canberra May 2021
  • "Great introduction to cherge. Great easy going trainer who is able to answer all questions and apply practical examples"
    Consultant | | Canberra May 2021
  • "Kim was absolutely amazing. Her training style is wonderful and catered to each of us individually. She is approachable and so helpful. This course was fantastic!"
    Change Manager | | April 2021
  • "Kim is clearly an experienced and extremely knowledgeable professional. She was able to engage the participants effectively."
    | | April 2021
  • "Thank you Kim, I really appreciated you sharing your skills and experience. The information and tips you shared in preparation for our exam. Helped reduce my fears and ceach day I felt like I was able to recall my key learnings. My experience was a good one."
    Senior Manager | | April 2021
  • "Kim did a great job faciliting the sessional virtually. Whilst it would have been prefereable to meet and interact for these sessions, she did a fantastic job in balancing content and class participation. The way she set up the day and prepared us for what was coming during each session was very helpful."
    Senior Organisational Change Manager | | April 2021
  • "Trainer was highly knowledgeable and very good at linking theory to real-world practice. The course materials solid."
    | | March 2021
  • "Really well thought out and reflection time is great."
    | | March 2021
  • "Kim is an excellent facilitator and explains the theory and concepts with real world examples. Great experience, will recommend."
    Manager | | March 2021
  • "Shout out to Kim, really enjoyed her approach, understanding and commitment to all participants. The time taken to ensure everyone was comfortable within the virtual environment and the overall support that was provided."
    Subject Matter Expert | | March 2021
  • "Found the training very practical through Zoom and would prefer over classroom training. Was interactive and met my training needs Kim was a great trainer and drew from participants' experience to give the content valuable meaning for those attending. Would happily attend training with Kim again in the future. I honestly thought 3 days of online training was going to be difficult to stay engaged however Kim moved the group along well and kept us engaged throughout."
    Senior Project Officer | | November 2020
  • "Kim was very knowledgeable and made everyone feel welcome and valued. Great facilitator."
    Manager, Faculty Services | | November 2020
  • "Great customer-focused support from staff Tiffany when material delivery was an apparent issue - EXCELLENT. PRE-COURSE INSTRUCTIONS: clear and timely - STUDENT GUIDE: clear and useful - EXCELLENT. The trainer (Kim) was amazing an a great asset for alc. She not only know the theory upside down and has excellent training skills (clarity, moderation, right pace, active listening, varied styles, people oriented, engaging tone of voice, right speed - does not rush to deliver and get it over with, tranquillity, etc), but she has practical knowledge and experience applying these concepts in many real scenarios. Fantastic combination of skills. And as a bonus, is open for questions after hours which is highly appreciated and actually needed. EXCELLENT - Great ALC staff"
    Change Manager and Senior Project Manager | | November 2020
  • "Easy to use. Excellent support provided in the morning to ensure everyone was 'onboard', which was much appreciated. I really enjoyed it and Kim certainly 'made' the training enjoyable and a positive experience."
    Director Procurement Systems Management | | October 2020
  • "well done. Jackie & Jess were very responsive and great customer service skills!"
    Principal Data Analyst | | July 2020
  • "It was well executed and organised. I always knew what was expected of me"
    | | July 2020
  • "Great course - thanks Kim!"
    Director of Digital Engagement | | July 2020
  • "Leigh was a really good trainer and considering this was a new form of delivery for this training did really well. He built in more breaks and acknowledged the situation for what it was - rather than trying to pretend there were no issues with Zoom. Knowledgeable and helpful trainer thanks."
    | | May 2020
  • "Sending out materials was fantastic, the inclusion of the post its and highlighters actually really helped me study appropriately - we were about to move house before covid so all my desk contents had been packed up! Something so little just made such a difference for me! Engaging with your team to discuss and confirm logistical issues like kinder drop offs was all dealt with so easily and helpfully. The whole experience has been great thank you Just a huge thank you to Leigh - he was an outstanding trainer, particularly given virtual constraints. But he genuinely went above and beyond at every step of the course to support and assist us - he's a real credit to your teaching team."
    | | May 2020
  • "This was an overall very enjoyable course with minor issues considering how new the online delivery method was."
    | | May 2020
  • "Leigh is a fantastic facilitator and delivered the content really well, he did a great job of calling attention to key areas of information and summarizing the content. I feel though for this course considering the sheer volume of content covered, there were times where I wish there was a little more breathing space to process the information being delivered. I would attend another course facilitated by Leigh as his passion and dedication to being an SME of the content really shines through."
    | | May 2020
  • "Kim was such a great trainer/ facilitator. Kim presents information in a clear + concise way. It was enjoyable to learn with Kim's calm, caring, knowledgeable approach. A good mix of learning as a group + self learning. Its been a long time since I've studied at this level so I was nervous about exams - Kim helped alleviate those nerves by her preparation with us + her guidance. Thanks Kim - you are so knowledgeable, approachable & a great trainer / facilitator!"
    OD and Training Manager | | Sydney August 2019
  • "Kim was fantastic and I would do another course in furture with Kim and ALC. Great balance of content and discussion!"
    Distribution Support Manager | | Sydney August 2019
  • "Although there was a lot of content covered, Kim was fantastic in the way the material was delivered with plenty of time for feedback and questions. A very enjoyable atmosphere to learn in! I was very happy with a small class."
    Change Manager | | Sydney August 2019
  • "Kim readily provided 'real life'examples to demonstrate applications of the learning & encourage open sharing amongst the group. I found the course to be enriching and would recommend to my colleagues."
    Assistant Director | | Canberra July 2019
  • "The trainer was exceptional in explaining theory and application of theory"
    Agile Team Leader | | Melbourne July 2019
  • "Kim was very knowledgeable and gave great explanations + examples"
    Deputy Director | | Melbourne July 2019
  • "the course has been great, Kim is very clear, follows a great structrue with a good balance between context, preparation, discussion and empathy for the learning process"
    Service Experience Analyst | | Melbourne July 2019
  • "Great course, a lot of information but amazing support from Kim! Loved every minute of this week. So so helpful and relevant to my role."
    Change Manager | | Brisbane May 2019
  • "Kim is a phenominal teacher"
    APAC Service Support Manager | | Brisbane May 2019
  • "leigh was an excellent trainer who explained the content clearly, paced the learning well and provided practical guidance on how best to negotiate the examination requirements. I have greatly enjoyed attending this course"
    Corporate Solutions Anayst Programmer | | Sydney May 2019
  • "Great course and fantastic trainer."
    Project Manager | | Sydney May 2019
  • "Teacher was great along with the experience"
    Senior Report Coordinator and Advisor | | Canberra April 2019
  • "Kim has provided interesting personal examples throughout the course, Kim's past experience allowed the course to be relevant and kept me engaged."
    Assistant Director | | Canberra April 2019

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