Professional Scrum Master™ (PSM)

What our clients say

• "The course was fantastic. A great introduction to SCRUM with relevant real life examples and comprehensive course material. Fez was a great instructor and answered everyone's questions and encouraged class participation in the course. Student guide and pre-course instructions were very helpful and comprehensive. My course materials for this course arrived in time at my apartment due to an ALC staff member contacting me to provide my address to mail the materials to. It was a busy week at work and I appreciate the follow up phone call as without it the course materials might not have reached my apartment in time."
  | | October 2022
• "Fez was amazing. You could tell she had a lot of relevant experience and she had answers for everything that came up. Exactly what you want in a trainer."
  | | October 2022
• "It was a wonderful experience. Very informative course. Keep up the good work."
  | | May 2022
• "Ferzeen is an excellent trainer. Her delivery is very fluid and effortlessly caters to the need and pace of the participants. She is able to answer all questions with clear explanations, which says a lot about her expertise in the field. I would rate her credibility as a PSM trainer to be top-notch. Fez provided an enjoyable and worthwhile learning experience. I have finished it feeling far more confident in my new role as Scrum Master, and have a page of ideas that I want to implement over time."
  | | May 2022
• "Further, Fez did well to provide us with opportunities to get to know one another. Was a conducive learning environment. Fez continued the strong quality I expected from ALC. After my previous experience with DSDM AgilePM training (which was amazing). This course and training continued that tradition - I have no doubt that I will do well on the certification exam, and that I will have an excellent future with a firm foundation thanks to her efforts and teaching. Fez maintained a high level of energy which is hard to do in a virtual environment. Excellent. Fez was great! Very thorough in the content she covered and always ensured questions were answered."
  | | May 2022
• "Ferzeen was a fantastic trainer. Excellent trainer. The pace was really good and kept me engaged the entire time (which is usually quite hard to do as I struggle to focus for long periods of time). The trainer was also incredibly knowledgeable and was able to answer all our questions easily."
  | | April 2022
• "Excellent trainer delivery on the course materials over the 2 days."
  | | March 2022
• "I had a great overall experience! Very helpful."
  | | February 2022
• "The student guide and teaching tools are well-designed. Excellent training, gain not only technical knowledge but also learned how to conduct effective meetings"
  | | August 2021
• "The student guide and teaching tools are well-designed. Excellent training, gain not only technical knowledge but also learned how to conduct effective meetings"
  | | August 2021
• "The student guide and teaching tools are well-designed. Excellent training, gain not only technical knowledge but also learned how to conduct effective meetings"
  | | August 2021
• "Joshua brought lots of anecdotal evidence to the sessions to add additional colour to the course which made it invaluable. Having previously certified in 2010, I was sceptical that I would learn anything but was pleased to be proven wrong and have gained a fresh insight into SCRUM"
  N/A | | May 2021
• "Joshua is highly recommended. Use stories effectively to demonstrate the key course concept."
  N/A | | May 2021
• "The content was engaging, Fez has some great stories and experiences to share and she is punchy enough to cut people off when the talk gets off track to keep things moving along. I will never look at squirrels or burgers the same again :)"
  | | March 2021
• "Fez was an absolute legend, she had wealths of information regarding Scrum and how it can be implemeneted in different conditions. It was very engaging and would be interested in more courses run by her."
  Business Analyst | | January 2021
• "Trainer did a great job at making the course engaging. Her passion for the topic really shone through."
  | | December 2020
• "Exceeded my expectations."
  Dept Home Affairs | | November 2020
• "Well presented, engaging, informative. I found this to be an experience I would have expected to match in person training - very good experience. Instructions were very clear and outlined well. Very informative and instructive. Facilitator presented well and kept all participants engaged throughout course."
  Business Analyst | | November 2020
• "Love the way you brought your lived experience into it too. You did a good job handling the various personalities on the call. ? Thanks very much. Great 2 days and really insightful."
  | | July 2020
• "Easy to use. Stable. Functional. Worked better than i expected. Glad i was encouraged to attend. The option to not to attend day 2, after day one was critical in my decision to attend. Will be recommending ALC."
  Program Office Manager | | May 2020
• "I was surprised at how well it worked and the difference ways it can be used. (e.g. Breakout Rooms and Miro) The regular breaks were appreciated. Ferzeen was awesome! Very prompt with follow-ups to ensure everything was delivered and in order. Maybe packs should include a couple of biscuits and some mints :-) [to mimic in person training] Great course - worked surprisingly well over significant geographic locations and time zones."
  Director / Project Manager | | May 2020
• "I was very nervous about using the technology in my first virtual training but it went really well. I really enjoyed this virtual training probably more so than in a classroom. Fez was a great trainer. Very clear in her communication and explanations. She encouraged us to speak up and not over think things ...which we did but I got alot out of the course and really enjoyed it.""
  | | May 2020
• "Fez was a great instructor, very knowledgeable and personable. I particularly liked the format where the learning was mostly done through practical exercises and the conversation rather than death by slideshow. I would rate Fez as the trainer being the best part, the course content as the second, and a great group of participants as the third. I got a lot out of this course and will definitely be recommending it to others."
  IT Project Manager | | May 2020
• "Worked really well, loved the functionality for break out groups which really enhanced the experience for me."
  Scrum Master | | May 2020
• "This was my first time taking a virtual course and it surpassed my expectations of both engagement with the trainer and participants as well as my ability to focus on the course."
  Product Manager | | May 2020
• "This was the second time I have used Zoom for training and was a bit apprehensive about the length of the training virtually but Fez kept us engaged and I thoroughly enjoyed the experience. Great timing for breaks - great way to facilitate discussion within teams using the break out rooms. Received them early and liked the post it note pad and highlighters - nice touch Fez was a great Scrum Master coach - made us think rather than give us all the answers"
  Project Manager | | May 2020
• "Very knowledgeable trainer. Immense experience to learn from! Keep up the good work."
  Senior Solutions Engineer | | Sydney July 2019
• "Trainer was knowledgeable and made the content relatable in spite of everyone's varied backgrounds."
  Senior Manager | | Sydney July 2019
• "Awesome! Lots of areas to explore and learn, enjoyed it!"
  Agile Coach | | Sydney July 2019
• "Excellent experience - well paced and well facilitated. My expectations were met."
  | | Sydney July 2019
• "Well organised course, great presenter with loads of experience"
  Business Analyst | | Sydney July 2019
• "The trainer was very knowledgeable and enthusiastic. Never a boring time!"
  Software Developer / Scrum Master | | Sydney July 2019
• "Found the experience an dsknowledge of the trainer to be ver yinformative. They knew their field very well. Found the exercises to be a great way of thinking about scrum in more depth"
  | | Sydney July 2019
• "This was the best technical or non-technical training course live been on Erwin was incredibly engaging and knowledgable. The format and delivery was great"
  | | Canberra June 2019
• "Thanks for a great course"
  | | Canberra June 2019
• "Trainer was experienced and knowledgeable in course scontent and cloud related personal experience to course content. Appreciated the personal experience to assist in understanding the content"
  Test Coordinator | | Brisbane June 2019
• "Ver y enjoyable - has made me ask questions of myself and my organisation"
  Director | | Brisbane June 2019
• "Learnt a lot of things that we do in our organisation can be tweaked to greatly improve the way we deliver."
  Project Manager | | Wellington May 2019
• "I was new to Agile, so appreciated the time taken to explain the concepts. Also enjoyed Felipe's casual but knowledgeable style."
  Project Manager | | Wellington May 2019
• "Found the course very interesting especially real life examples and how to apply principles in real world situations"
  Senior Project Manager | | Sydney April 2019
• "Erwin is the fantastic trainer with experiences"
  N/A | | Sydney April 2019
• "Erwins delivery of material was helpful to me. Thank you Erwin"
  Consultant | | Sydney April 2019
• "Good facilitator, very experiences, encourgaged good discussion. Very knowledgable. Great use of diagrams/flipchart"
  Consultant | | Sydney April 2019
• "Highly recommend, very relevant and interactive. I learned a lot and how I can incourporate this in my day to day working. The group size helped too, everyone was aprty of it. Trainer was very good and demostrated great communication and experience."
  Senior Test Analyst | | Melbourne April 2019
• "Wai is experience and demonstrates ability to apply theory to practice thought the variety of planned annecdotes and learning scenarios she shows with the group."
  Comms Officer | | Melbourne April 2019
• "Wai is very good at her role and knows the material and can answer scenarios quite well"
  N/A | | Melbourne April 2019
• "Great content, questions answered."
  Senior Developer | | Brisbane March 2019
• "Overall very engaging and appreciate the deep interaction on all our questions. Still 10/10, really good experience, cleared up lots of misconceptions"
  CTO | | Brisbane March 2019
• "Good learning, excercises are useful, venue and facilities are great"
  Senior Test Analyst | | Canberra March 2019
• "The course was well run. Interative and Wai encouraged lots of feedback."
  Project manager | | Melbourne February 2019
• "I enjoyed the presenter's style, overall the course content was excellent and was closely related to my current role."
  Project Manager | | Melbourne February 2019
• "Wai Ling is really knowledgable and can bring the theory to life with a lot of real-world examples."
  N/A | | Melbourne February 2019
• "Very informative and interactive session"
  Senior Analyst/Programmer | | Melbourne February 2019
• "Really enjoyed this course. Was very relevant with my current employment and will be using Scrum Master stratergies to improve project delivery!"
  Business Analyst | | Melbourne February 2019
• "Very knowledgable trainer - Thanks."
  Consultant | | Melbourne February 2019
• "Good course. Easy to follow. Will take away some good points for the job."
  Senior Technical Analyst | Logistics Company | Scrum Master, Sydney February 2018
• "Very interactive training with real life examples."
  Senior Project Manager | Global IT Services Provider | Scrum Master, Melbourne February 2018
• "Trainer had a vast practical experience which helped to explain in real time."
  Technology Analyst | Global IT Services Provider | Scrum Master, Melbourne January 2018
• "Trainers experience is really great and the examples that he mentioned are really helpful and realistic in nature."
  Test Analyst | Global IT Services Provider | Scrum Master, Melbourne January 2018
• "Erwin was very informative and answered all practical questions we had. His industry experience has helped us a lot during this session."
  Senior Project Manager | Global IT Services Provider | Scrum Master, Melbourne January 2018
• "Very practical and useful course."
  Program Delivery Analyst | Logistics Company | Scrum Master, Sydney February 2018
• "I very much enjoyed the course. Excellent!"
  Program Manager | Logistics Company | Scrum Master, Sydney February 2018
• "Very informative and interactive. More practical scenarios in the course will make it even better."
  Senior Project Manager | Global IT Services Provider | Scrum Master, Melbourne February 2018
• "Nice to have attended the class by Erwin."
  Technology Lead | Global IT Services Provider | Scrum Master, Melbourne February 2018
• "Overall training was good."
  Test Analyst | Global IT Services Provider | Scrum Master, Melbourne February 2018
• "Theory and principles were the most interesting and useful topics."
  Senior Project Manager | Global IT Services Provider | Scrum Master, Melbourne December 2017
• "Scrum framework was the most useful and interesting."
  Project Manager | Global IT Services Provider | Scrum Master, Melbourne December 2017
• "I found the case studies most useful and interesting."
  Principal Consultant | Global IT Services Provider | Scrum Master, Melbourne December 2017
• "Work timelines, velocity and Scrum Master were the most useful and interesting"
  Project Manager | Global IT Services Provider | Scrum Master, Melbourne December 2017